Frequently Asked Questions
Are River Botanicals' products lab tested?
Yes, all of our products are lab tested by verified third party labs. We also do thorough full panel testing on our kratom/kava ingredients to ensure our product quality is consistently upheld.
Are Canna River products legal?
Yes, River Botanicals only offers federally legal hemp products that contain <0.3% Delta 9 THC. We strictly only allow federally legal products on our website, however depending on your state or territory local laws may vary.
What is the expiration date of your products?
All of our products are printed with expiration dates of 2 years.
Are your products vegan?
Yes, all of River Botanicals' products are plant-based.
What is CBD?
CBD (Cannabidiol) is one of the most widely recognized cannabinoids found in hemp. It is non-intoxicating, meaning it does not produce the psychotropic effects associated with THC. CBD interacts with the body's endocannabinoid system and is a core ingredient in many Canna River products, including tinctures, gummies, softgels, and topicals. Users may experience calm, comfort, and overall feelings of wellbeing, though effects vary from person to person. Everyone responds to cannabinoids differently.
What is CBG?
CBG is a cannabinoid found in cannabis. CBG is considered an adaptogen. Adaptogens may help the body process stressors. People may experience calm, pain relief, improved mood, and overall feelings of wellbeing from them. Additionally, studies suggest CBG may be a powerful anti-inflammatory. Please note that effects are dependent on the person. Everyone responds to cannabinoids differently.
What is CBN?
CBN is a federally legal cannabinoid that is created from THC. CBN is known for being "the sleepy cannabinoid" and is also considered an adaptogen. Adaptogens may help the body process stressors. People may experience calm, pain relief, improved mood, and overall feelings of wellbeing from them. Additionally, studies suggest CBG may be a powerful anti-inflammatory. Please note that effects are dependent on the person. Everyone responds to cannabinoids differently.
What is HHC?
HHC stands for Hexahydrocannabinol. HHC is typically made by hydrogenating natural cannabinoid extracts. HHC will affect everyone differently. However, users report feelings of calm, improved sleep, and pain relief. It should be noted that HHC is known to cause psychotropic effects and the feeling of being "high". Operating machinery after consumption is not advised.
What is Delta 8?
Delta 8 is a cannabinoid. Specifically, it is a type of Tetrahydrocannabinol (THC). It is not the THC people are typically referring to when they use those three letters. That's delta 9. Delta 8 is federally legal under the 2018 Farm Bill as long as it is derived from hemp and adheres to the <.3% Delta-9-THC rule. Delta 8 will affect everyone differently. However, users report feelings of calm, improved sleep, and pain relief. It should be noted that Delta 8 is known to cause psychotropic effects and the feeling of being "high". Additionally, edibles typically have a delay in effects. Operating machinery after consumption is not advised.
What is Delta 9?
Delta 9 is also known as THC and is the most commonly known and used cannabinoid. Specifically, it is a type of Tetrahydrocannabinol (THC). It is the THC people are typically referring to when they use those three letters. Our Delta 9 products are federally legal under the 2018 Farm Bill as long as they are derived from hemp and adhere to the <.3% Delta-9-THC rule. Delta 9 will affect everyone differently. However, users report feelings of calm, improved sleep, and pain relief. It should be noted that Delta 9 is known to cause psychotropic effects and the feeling of being "high". Additionally, edibles typically have a delay in effects. Operating machinery after consumption is not advised.
What is the difference: Broad Spectrum CBD vs Full Spectrum CBD?
Both Broad Spectrum and Full Spectrum have a spectrum of cannabinoids and natural terpenes from the hemp plant. The primary difference is that Broad Spectrum CBD contains undetectable levels of THC, whereas Full Spectrum contains legal trace amounts of Delta-9-THC (<.3%).
Do you ship outside of the United States?
Although wholesale opportunities are always open via sales@riverbotanicals.com, we unfortunately do not ship direct to consumer internationally.
Is your packaging discreet?
Yes, our packaging is intentionally discreet and states: "CR" as the sender.
Is your shipping always free?
We offer free shipping to domestic United States customers only. Unfortunately, free shipping does not apply to Alaska or Hawaii.
Shipping options aren't appearing in the checkout?
If shipping options aren't appearing, this is most likely because your cart contains products that are not allowed to your shipping address.
What shipping carrier do you use?
Almost all shipments are sent via USPS.
Is there a way to expedite my order?
Almost all shipments leave our facility within 24–48 business hours. If you choose an expedited shipping method we will do our best to accommodate, but expect your order to be fulfilled within the 24–48 business hour window.
How long has River Botanicals been in business?
We started out in 2018 and have been pushing tirelessly to provide our customers with the highest quality, yet most affordable botanical products on the market.
Is River Botanicals a big scary corporate company?
Unlike some competitors, River Botanicals has been and always will be a family owned business. River Botanicals is our family and we stand by our products and services.
Does River Botanicals work weekends?
Since we are family owned we like to give our team time to rest and relax for the weekend. We operate 8:00 AM – 4:30 PM PST Monday thru Friday.
What does River Botanicals offer its customers?
Beyond great quality and really fair prices, we also offer 30% off permanent discounts to veterans, teachers, and more, as well as a loyalty program. Oh, and free shipping always for domestic US customers!
Does River Botanicals accept returns?
Due to the consumable nature of our products, we unfortunately do not accept returns.
Is there a money-back guarantee?
Yes, we are happy to offer a 60 day money-back guarantee for those that did not find our products effective. Submit a Money-Back Guarantee form.
Is there a required age to shop with River Botanicals?
We require all customers to be over 21 years of age to proceed with ordering.
Where can I find more details on your policies?
We have a terms and conditions link in the footer of our website. That page outlines all the policies and legalities of our company! View Terms & Conditions.
Are Canna River products lab tested?
Yes, all of our products are lab tested by verified third party labs. We also do thorough full panel testing on our hemp ingredients to ensure our product quality is consistently upheld.
Are Canna River products legal?
Yes, Canna River only offers federally legal hemp products that contain <0.3% Delta 9 THC. We strictly only allow federally legal products on our website, however depending on your state or territory local laws may vary.
What is the expiration date of Canna River products?
All Canna River products are printed with expiration dates of 2 years.
Are Canna River products plant-based?
Most of Canna River products are plant-based, but some are not. Always check ingredients for confirmation.
What is CBG?
CBG is a cannabinoid found in cannabis. CBG is considered an adaptogen. Adaptogens may help the body process stressors. People may experience calm, pain relief, improved mood, and overall feelings of wellbeing from them. Additionally, studies suggest CBG may be a powerful anti-inflammatory. Please note that effects are dependent on the person. Everyone responds to cannabinoids differently.
What is CBN?
CBN is a federally legal cannabinoid that is created from THC. CBN is known for being "the sleepy cannabinoid" and is also considered an adaptogen. Adaptogens may help the body process stressors. People may experience calm, pain relief, improved mood, and overall feelings of wellbeing from them. Additionally, studies suggest CBG may be a powerful anti-inflammatory. Please note that effects are dependent on the person. Everyone responds to cannabinoids differently.
What is CBC?
CBC is a non-intoxicating cannabinoid found in cannabis. It interacts with the body's endocannabinoid system and is often studied for its potential role in supporting mood, comfort, and overall wellbeing. Research also suggests CBC may have anti-inflammatory properties. Please note that effects are dependent on the person. Everyone responds to cannabinoids differently.
What is Delta 8?
Delta 8 is a cannabinoid. Specifically, it is a type of Tetrahydrocannabinol (THC). It is not the THC people are typically referring to when they use those three letters. That's delta 9. Delta 8 is federally legal under the 2018 Farm Bill as long as it is derived from hemp and adheres to the <.3% Delta-9-THC rule. Delta 8 will affect everyone differently. However, users report feelings of calm, improved sleep, and pain relief. It should be noted that Delta 8 is known to cause psychotropic effects and the feeling of being "high". Additionally, edibles typically have a delay in effects. Operating machinery after consumption is not advised.
What is Delta 9?
Delta 9 is also known as THC and is the most commonly known and used cannabinoid. Specifically, it is a type of Tetrahydrocannabinol (THC). It is the THC people are typically referring to when they use those three letters. Our Delta 9 products are federally legal under the 2018 Farm Bill as long as they are derived from hemp and adhere to the <.3% Delta-9-THC rule. Delta 9 will affect everyone differently. However, users report feelings of calm, improved sleep, and pain relief. It should be noted that Delta 9 is known to cause psychotropic effects and the feeling of being "high". Additionally, edibles typically have a delay in effects. Operating machinery after consumption is not advised.
What is the difference: Broad Spectrum CBD vs Full Spectrum CBD?
Both Broad Spectrum and Full Spectrum have a spectrum of cannabinoids and natural terpenes from the hemp plant. The primary difference is that Broad Spectrum CBD contains undetectable levels of THC, whereas Full Spectrum contains legal trace amounts of Delta-9-THC (<.3%).
Are Kratom River products lab tested?
Yes, all of our products are lab tested by verified third party labs. We also do thorough full panel testing on our kratom/kava ingredients to ensure our product quality is consistently upheld.
Are Kratom River products legal?
Yes, Kratom River only offers products sold in compliance with applicable federal regulations. We strictly only allow legally permissible products on our website, however depending on your state or territory local laws may vary.
What is the expiration date of Kratom River products?
All Kratom River products are printed with expiration dates of 2 years.
Are Kratom River products plant-based?
Most of Kratom River products are plant-based, but some are not. Always check ingredients for confirmation.
What is Kratom?
Kratom refers to products made from the dried leaves of Mitragyna speciosa, a tropical tree native to Southeast Asia. The leaves contain naturally occurring plant compounds and have a long history of traditional use in their region of origin. Kratom River offers kratom in several formats, including gummies, shots, and tablets.
What is Mitragynine?
Mitragynine is a naturally occurring alkaloid found in the leaves of the kratom tree (Mitragyna speciosa). It is among the primary compounds identified in kratom and can vary in concentration depending on the plant variety, leaf maturity, and processing method.
What is Kava?
Kava is a name commonly used for products made from the root of Piper methysticum, a plant native to the South Pacific. Kava root has been prepared and used in Pacific Island cultures for centuries. Kratom River offers kava alongside kratom products.
What are Kavalactones?
Kavalactones are a class of naturally occurring compounds found in the root of the kava plant (Piper methysticum). Different kava cultivars can contain different combinations and concentrations of these compounds, which help distinguish one kava variety from another.
What is River Botanicals?
River Botanicals is our parent brand for premium botanical experiences. Canna River and Kratom River continue under the same standards and ownership as product lines within the River Botanicals family.
Did ownership change with the rebrand?
No. Canna River is now operating under DBA River Botanicals. There is no change of ownership, and all customer data remains secure within our existing infrastructure.
What brands are part of River Botanicals?
River Botanicals includes Canna River (CBD and hemp wellness) and Kratom River (kratom and kava products), united under one family-owned parent brand.
How long has River Botanicals been in business?
We started out in 2018 and have been pushing tirelessly to provide our customers with the highest quality, yet most affordable hemp products on the market.
Is River Botanicals a big scary corporate company?
Unlike some competitors, River Botanicals has been and always will be a family owned business. River Botanicals is our family and we stand by our products and services.
Does River Botanicals work weekends?
Since we are family owned we like to give our team time to rest and relax for the weekend. We operate 8:00 AM – 4:30 PM PST Monday thru Friday.
What does River Botanicals offer its customers?
Beyond great quality and really fair prices, we also offer 30% off permanent discounts to veterans, teachers, and more, as well as a loyalty program. Oh, and free shipping always for domestic US customers!
Do you ship outside of the United States?
Although wholesale opportunities are always open via sales@cannariver.com, we unfortunately do not ship direct to consumer internationally.
Is your shipping always free?
We offer free shipping to domestic United States customers only. Unfortunately, free shipping does not apply to Alaska or Hawaii.
Shipping options aren't appearing in the checkout?
If shipping options aren't appearing, this is most likely because your cart contains products that are not allowed at your shipping address. In most cases, Delta 8 products are the cause of this as they are banned in a variety of states and territories.
What shipping carrier do you use?
Almost all shipments are sent via USPS.
Is there a way to expedite my order?
Almost all shipments leave our facility within 24–48 business hours. If you choose an expedited shipping method we will do our best to accommodate, but expect your order to be fulfilled within the 24–48 business hour window.
Does River Botanicals accept returns?
Due to the consumable nature of our products, we unfortunately do not accept returns.
Is there a money-back guarantee?
Yes, we are happy to offer a 60 day money-back guarantee for those that did not find our products effective. Submit a Money-Back Guarantee form.
Is there a required age to shop with River Botanicals?
We require all customers to be over 18 or 21 years of age to proceed with ordering, depending on the legalities of the product in their cart.
Where can I find more details on your policies?
We have a terms and conditions link in the footer of our website. That page outlines all the policies and legalities of our company! View Terms & Conditions.